[customer service]

February 7, 2012

I really need to brag real quick about a certain company's customer service...Tiny Prints.

I was able to participate in their Christmas card promotion and ended up not orderin cards until the last minute. Then I paid extra so they would be in before we went to Italy. 

Friday rolled around...the day the cards should have been here, and they weren't.

So I called and quickly got the nicest girl EVER on the phone who fixed the problem and told me they would be delivered asap. No problem at all, it was Christmas rush season, I totally understand getting lost in the mix. I was just so grateful that they refunded the money I spent on rush shipping. The sweet woman apologized, and when I said "Don't worry abou it, y'all are super busy, it is totally understandable.", she was stunned. She asked if I was sure. I told her I was positive she dealt with less than nice people all day and the last thing she needed so close to Christmas was me fussing over not getting cards that I was so lucky to get to receive. Let's be honest, when your husband is in graduate school spending mucho money on Christmas cards is just not necessary, had I not gotten to participate in this promotion I would not have had cards. She was such a sweet lady. I just hope the nice things I said to her gave her some relief, I know what it is like for people to blame you when it is not your personal fault (working at a high end restaurant will do that). 

Well, to my surprise I came home Monday to a nice letter and a $50 gift card to Tiny Prints apologizing for the card mishap. I am truly impressed, a company that really cares about its customers is hard to find. 

Just thought I'd share.